Mighty Clean Cleaning Company Privacy Policy

Introduction

Mighty Clean Cleaning Company (“Mighty Clean,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a quote, communicate with us, or use our cleaning services.

Personal information means information that identifies, relates to, or can reasonably be linked to an individual. This policy also explains your privacy choices and how to contact us with questions or requests.

Grounds for data collection

We collect and use personal information to respond to inquiries, prepare quotes, arrange and provide cleaning services, manage customer relationships, maintain business records, and protect our business and website.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity, such as fulfilling a service agreement, taking steps at your request before providing services, complying with legal obligations, pursuing legitimate business interests where permitted, or obtaining your consent.

When consent is required for optional marketing, messaging, or tracking, we request it separately. You may withdraw that consent as described in this policy.

What information do we collect?

Depending on how you interact with us, we may collect your name, email address, telephone number, service address, and preferred contact method. We may also collect property details, cleaning priorities, scheduling preferences, photographs you choose to provide, and information included in your messages or quote requests.

Customer records may include service history, quotes, invoices, payment status, correspondence, communication preferences, and records of consent or opt-out requests. If you make a payment through a payment provider, that provider processes payment information under its own privacy notice.

Our website and its service providers may automatically collect technical information, including IP addresses, browser and device details, pages visited, referring websites, and the dates and times of visits. Cookies and similar technologies may also collect device identifiers and interaction information.

Please do not submit payment card details, government identification numbers, alarm codes, door codes, or other sensitive information through general website inquiry forms.

How do we receive information about you?

We receive information directly from you when you complete a form, request a quote, call, email, text, or communicate with us through another channel. We also receive information while arranging or performing services.

Technical information may be collected automatically when you visit our website. We may receive relevant inquiry, scheduling, transaction, or communication information from providers that help operate our business, including website, customer relationship management, messaging, and payment providers.

If you provide information about another person, please share only what is necessary and make sure you have authority to provide it.

How do we use your information?

We use personal information to answer questions, prepare quotes, confirm service details, schedule visits, provide cleaning services, process billing, and resolve customer concerns. We also use relevant information to maintain records, improve our services and website, prevent misuse, and meet legal obligations.

We may use customer relationship management (CRM) software and automated workflows to organize inquiries, maintain service records, assign follow-up tasks, and send permitted confirmations, reminders, and follow-up communications. These tools do not expand the purposes for which we may use your information or override your communication preferences.

Promotional communications are handled as described in the Marketing and Text Messages sections below.

Who do we share information with?

We may disclose relevant contact details, service information, communications, transaction records, and technical information to providers that help us operate our website and business. These may include Duda, website support providers, CRM and scheduling providers, email and text messaging providers, payment processors, and professional advisers.

Employees and cleaning contractors receive the information reasonably needed to coordinate or perform their work. We limit access according to business needs and use appropriate contractual restrictions for providers processing information on our behalf.



We do not sell or rent customer contact lists or provide customer contact information to other businesses for their independent direct marketing.

We may also disclose information when reasonably necessary to comply with law or valid legal process, investigate fraud or security incidents, protect people or property, enforce agreements, or establish or defend legal claims. Business transfers and mobile messaging information are addressed separately below.

User Rights

You may contact us to request access to, correction of, or deletion of your personal information. Depending on your location and whether the applicable law covers our business, you may also have rights to obtain a portable copy, withdraw consent, or opt out of certain sales, targeted advertising, or profiling activities.

Send requests to mightycleanheroes@gmail.com or call (423) 880-7111. Describe your request and provide enough information for us to locate the relevant records. We may take reasonable steps to verify your identity or an authorized representative’s authority without requesting unnecessary sensitive information.



We respond within applicable legal deadlines. Some information may be retained where permitted or required for legal obligations, security, transaction records, or legal claims. If we deny a request, we will explain the reason and any available appeal process. You may submit an appeal to the same email address with “Privacy Appeal” in the subject line. Where applicable, we will also explain how to contact the relevant regulator.

We will not unlawfully discriminate against you for exercising your privacy rights.

Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business and tax records, resolving disputes, and complying with legal requirements.

Retention depends on the information’s sensitivity, our relationship with you, and applicable recordkeeping obligations. When information is no longer needed, we take reasonable steps to delete it or make it no longer identifiable. Backup copies may remain until they are removed through normal backup cycles.



We may retain limited consent and suppression records to document permissions and honor requests not to receive future marketing.

Cookies

Cookies are small files stored on your device. Our website and providers may use cookies, local storage, pixels, and similar technologies to support website functions, remember preferences, maintain security, and understand website use.

These technologies may collect identifiers, device information, and browsing activity. That information may qualify as personal information even when it does not include your name.

You can manage or delete many cookies through your browser settings. Where we provide a cookie preference tool, you can also use it to manage the categories it controls. Blocking certain technologies may affect website features.



Where required by applicable law, we obtain consent before activating nonessential tracking and honor applicable opt-out preference signals. Advertising-related uses are described in the Analytics and Advertising section.

Third party collection of information

Our website may contain links to other websites or features provided by third parties, such as maps, videos, social media content, or payment services. Depending on how a feature loads, its provider may receive technical information when you visit the page or interact with it.



Information collected by third parties for their own purposes is governed by their privacy notices. We encourage you to review those notices before providing information or using their services. Our use of providers does not remove our responsibilities for information we control.

How do we safeguard your information?

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle. These include limiting access to people who need information for their work and managing access to the systems used to store and process customer information.

No website, transmission method, or storage system can be guaranteed completely secure. If we become aware of a security incident affecting personal information, we will investigate and provide notifications where required by law.



Please contact us promptly if you suspect that information you shared with us has been accessed or used without authorization.

Where is your information processed?

Our business primarily serves customers in the United States. Information may be stored or processed in the United States and other countries where our service providers operate.

Privacy laws in those locations may differ from those in your location. Where applicable law requires safeguards for an international transfer, we use the safeguards required for that transfer. Contact us if you have questions about how or where your information is processed.

Analytics and Advertising

Our website platform and analytics providers may process website interaction and technical information to help us understand traffic, identify problems, improve the website, and measure responses to our marketing.

If we enable advertising pixels, remarketing, or similar tools, advertising partners may collect identifiers and browsing activity to measure campaigns or personalize advertisements across websites and services. Depending on applicable law, these disclosures may be considered targeted advertising or a sale or sharing of personal information, even when no money changes hands.

Any such tools must operate subject to required consent and opt-out choices. You may contact mightycleanheroes@gmail.com about these activities or use any privacy controls provided on the website. Browser cookie controls may provide additional choices, but may not stop every type of data collection.

Marketing

Where permitted by law and consistent with your choices, we may send information about Mighty Clean’s services, offers, or updates. Where consent is required, we obtain it before sending promotional communications.

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting mightycleanheroes@gmail.com. We honor opt-out requests within applicable legal deadlines and may retain limited information to ensure that your preference continues to be respected.

Opting out of marketing emails does not prevent necessary, nonpromotional communications about a quote, scheduled service, invoice, or other existing transaction. Text messaging preferences are handled as described below.

Text Messages

If you choose to receive text messages from Mighty Clean, we may send messages about your inquiry, quote, scheduling, appointment reminders, or service updates. Promotional text messages require a separate, appropriate opt-in. Providing a telephone number or requesting a quote does not, by itself, enroll you in promotional text messaging.

Messages may be sent using automated technology. Message frequency varies, and message and data rates may apply. Consent to receive text messages is not a condition of purchasing cleaning services.

Reply STOP to opt out or HELP for assistance. You may also contact us at mightycleanheroes@gmail.com or (423) 880-7111. After an opt-out, you may receive a final confirmation message.

We do not sell, rent, or share mobile information or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. We disclose this information only to providers supporting delivery and administration of our messaging program, or as required by law.

Corporate transaction

If Mighty Clean is involved in a proposed or completed merger, acquisition, financing, reorganization, or sale of business assets, relevant personal information may be disclosed as part of that transaction, subject to appropriate confidentiality protections and applicable law.



A successor’s use of transferred information remains subject to applicable privacy requirements. A business transfer does not itself create permission to send marketing messages beyond the scope of valid consent.

Minors

Our website and cleaning services are intended for adults arranging services for their homes, businesses, or properties. The website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

If you believe a child under 13 has provided personal information through our website, contact mightycleanheroes@gmail.com so we can investigate and take appropriate steps to delete it.

Updates or amendments to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, information practices, or legal requirements. The revised policy will be posted on this page with an updated “Last updated” date.



For material changes, we will provide additional notice or obtain consent where required by law. A policy update does not replace any consent required for a new use of your information.

How to contact us

For questions about this Privacy Policy, communication preferences, or requests concerning your personal information, contact:

Mighty Clean Cleaning Company
Email: mightycleanheroes@gmail.com
Phone: (423) 880-7111

Please describe your concern without including sensitive information that is not necessary to address it. If you need this policy in another accessible format, please contact us.